Use the subject: RevPilot AI Data Deletion Request
Who may make a request
You may request deletion if you are a lead or customer whose information was processed in RevPilot AI, an authorised representative of that person, or an authorised administrator of a client workspace. You do not need a RevPilot AI login.
Because the client business is normally the data controller or Data Fiduciary, it may be best placed to validate and action your request. You may contact that business directly or contact us; we will coordinate with the relevant client.
What to include
Please include enough information for us to find the correct workspace and avoid deleting another person’s records:
- 1Your identity and relationship
Your full name and whether you are the person concerned, an authorised representative or a client workspace administrator.
- 2The relevant business
The name of the business that contacted you or whose RevPilot AI workspace holds the information.
- 3Matching contact details
The phone number, WhatsApp number or email address present in the records. For a Meta-related request, include the connected business name and WhatsApp number if known.
- 4The scope of deletion
State whether you want a specific conversation, call, lead record or all personal data associated with you deleted.
We will request only the minimum additional evidence needed if we cannot safely verify the request from the information supplied.
What happens next
- Within 3 business days
We acknowledge the request and tell you if more information is needed for verification.
- After verification
We identify the relevant client workspace, notify the client Data Fiduciary where required, suspend unnecessary processing and locate matching CRM, WhatsApp, call and activity records.
- Within 30 calendar days
We complete deletion or irreversible de-identification in the live production system and email confirmation, unless law requires a longer period or the request cannot be fulfilled. If an exception applies, we explain it.
- Backups: up to 14 additional days
Residual copies expire through scheduled backup rotation. Backups are access-restricted and used only for disaster recovery, not ordinary processing.
What deletion covers
Where present and within the request’s verified scope, deletion covers lead contact details, WhatsApp messages and delivery records, call records, recordings and transcripts, notes, tasks, pipeline activity, qualification signals, AI drafts, assignments and other identifiable CRM activity.
We may retain the minimum information necessary to document that an opt-out or deletion request was honoured, prevent renewed unwanted contact, meet a legal obligation, resolve a dispute or preserve security evidence. Such information is restricted and is not used for sales outreach.
Requests involving Meta or WhatsApp
Deleting a record from RevPilot AI does not automatically delete information independently held by Meta, WhatsApp, Interakt, another WhatsApp provider, a telephony provider or the client business. We will delete the RevPilot AI copy and, where our integration permits and the client instructs us, assist with the corresponding provider request. You may also need to use that provider’s privacy process.
Questions or complaints
Email harsh@bluinfotech.com. Include the original request date if you are following up. We will provide a clear status and escalation path.