1. Agreement
These Terms of Service (“Terms”) form an agreement between Inflex Media, operator of RevPilot AI (“RevPilot AI”, “we”, “us”), and the business or organisation that creates or uses a RevPilot AI workspace (“Client”, “you”). By accessing the service, you confirm that you have authority to bind the Client and agree to these Terms, the applicable order form or subscription terms, and our Privacy Policy.
2. The service
RevPilot AI is a business revenue-operations platform for lead capture, CRM records, pipeline management, assignments, WhatsApp operations, call records, transcripts, follow-up workflows, analytics and AI-assisted drafting or prioritisation. Features may depend on third-party provider approval, credentials, payment and availability.
Unless expressly agreed otherwise, RevPilot AI is not a telecommunications carrier, WhatsApp provider, financial adviser or legal adviser. It provides software and integration infrastructure.
3. Accounts and authorised users
You must provide accurate account information, keep credentials confidential, use appropriate roles and promptly remove access for users who leave your organisation. You are responsible for activity performed through your workspace except to the extent caused by our breach. You must notify us promptly of suspected unauthorised access.
4. Your data and instructions
You retain ownership of the information you submit to the service. You instruct us to process that information as necessary to provide, secure and support RevPilot AI. For lead, message, call and CRM information, you are the data controller or Data Fiduciary and we act as your processor. You are responsible for providing legally required notices, identifying a lawful purpose, responding to individuals and ensuring that your instructions comply with applicable law.
5. Messaging, calling and consent
You may use connected channels only for recipients whom you may lawfully contact. You are responsible for consent, opt-in evidence, calling hours, do-not-contact obligations, approved WhatsApp templates, campaign content and compliance with Meta, WhatsApp, telephony-provider and advertising-platform policies.
You must not bypass RevPilot AI safety controls, falsify consent, contact people who opted out, use deceptive caller identification, record or transcribe calls without any notice or consent required by law, or enable unattended automation without appropriate review and authorisation.
6. AI-assisted functions
AI features may draft replies, summarise communications, extract details or rank leads. They are assistance tools, not a substitute for human judgement. Output may be inaccurate, incomplete or inappropriate. You remain responsible for reviewing outbound content and decisions, particularly those affecting an individual. We do not use Client data to train general-purpose AI models.
7. Acceptable use
You must not use RevPilot AI to violate law or third-party rights; send spam, malware or fraudulent content; harass or discriminate; collect data without authority; attempt to access another tenant; probe or disrupt the service; reverse engineer protected components; resell access without written permission; or use the service for emergency communications, unlawful surveillance or high-risk decisions without appropriate safeguards.
8. Third-party services
RevPilot AI can connect to services such as Meta, WhatsApp providers, calling providers and AI services. Your use of those services is also governed by your agreement with each provider. We are not responsible for a provider’s approval decision, pricing change, outage, suspension, message rejection or policy enforcement, but we will use reasonable efforts to keep our integration operating.
9. Fees and taxes
Subscription fees, usage charges, implementation fees and payment terms are stated in your order form or commercial agreement. Third-party message, call, transcription, AI and provider charges may be billed separately. Fees exclude applicable taxes unless expressly stated. Failure to pay may result in suspension after reasonable notice.
10. Confidentiality and security
Each party will protect the other party’s confidential information and use it only to perform the agreement. We maintain reasonable technical and organisational security safeguards. You acknowledge that no online service can guarantee absolute security and agree to use available access controls and promptly report suspected incidents.
11. Intellectual property and feedback
Inflex Media and its licensors retain rights in RevPilot AI, including its software, interface, documentation and branding. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. You may use your own data and exported records. If you provide product feedback, we may use it without identifying you or disclosing your confidential information.
12. Availability and changes
We aim to provide a reliable service but do not promise uninterrupted operation unless a separate service-level agreement applies. Maintenance, security events and third-party outages may affect availability. We may improve or modify features, but will not intentionally make a material paid feature unusable without reasonable notice or an appropriate migration path.
13. Suspension and termination
Either party may terminate according to the applicable commercial agreement. We may suspend access where reasonably necessary to prevent harm, address a security incident, comply with law, enforce provider policies or remedy material non-payment or breach. On closure, we will disable access and handle Client data according to the retention and deletion commitments in our Privacy Policy. Contact us before closure if you require an agreed export.
14. Warranties and liability
RevPilot AI is provided with reasonable care and skill. Except as required by law or expressly stated in writing, the service is provided “as available” without implied warranties of uninterrupted operation, fitness for a particular purpose or guaranteed sales outcomes.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or lost profits arising from the service. Our aggregate liability arising from these Terms will not exceed the fees paid to Inflex Media for the service during the six months preceding the event giving rise to the claim. This limitation does not apply where liability cannot lawfully be limited, or to fraud or wilful misconduct.
15. Indemnity
You will defend and indemnify Inflex Media against third-party claims arising from unlawful Client content, unlawful contact instructions, lack of required consent, or your material breach of these Terms, except to the extent caused by our breach or misconduct.
16. Governing law and disputes
These Terms are governed by the laws of India. The parties will first attempt in good faith to resolve a dispute through written notice and discussion. Courts of competent jurisdiction in India will have jurisdiction unless a signed commercial agreement provides a different lawful dispute process.
17. Contact and changes
We may update these Terms to reflect service or legal changes. Material updates will be identified by the “Last updated” date and, where appropriate, notified to active Clients. Questions may be sent to harsh@bluinfotech.com.